Refund Policy

Welcome to Ardern Street! We offer carefully selected, high-quality products at fair prices, so you can enjoy the best without overpaying.

Returns:

It is mandatory to contact us first via info@ardenstreet.co.uk before returning an item. This allows us to speed up the process and help prevent any mistakes.

Each order will need to be returned in separate parcels as our fulfilment centre is unable to register two separate order numbers in the same package. This ensures that each return is processed correctly and refunded accordingly.

Exchanges:

Exchanges are free for the first order. Please email info@ardenstreet.co.uk with your order number and a brief explanation of the issue. Our team will assist you as soon as possible.

Contacting Customer Service:

Feel free to contact our customer service team for any questions regarding returns or exchanges. They will guide you through the return process to ensure everything runs smoothly.

This policy is based on the following principles:

  • Cost Efficiency: We keep our prices low by not including return and shipping costs in our product pricing.
  • Sustainability: Our business model helps reduce unnecessary transport and carbon emissions.
  • Conscious Shopping: Asking customers to cover return costs encourages thoughtful purchasing decisions.
  • Our goal is to exceed your expectations. If you do need help with a return, our customer service team is ready to support you.

Return Window:

You have 30 days from the delivery date to return an item. Unfortunately, we are unable to accept returns or offer refunds after the 30-day period.

Return Conditions

  • Items must be unused and in the same condition as when you received them.
  • Items must be returned in their original packaging.
  • A proof of purchase is required.

Non-Returnable Items:

  • Perishable goods (e.g. food, flowers, newspapers/magazines)
  • Hygienic or sanitary products
  • Hazardous materials, flammable liquids or gases
  • Gift cards, downloadable software, final sales and selected personal care items

Refunds:

After inspection, we will notify you whether your refund is approved or denied. Approved refunds will be issued to your original payment method within 5 working days.

Delayed or Missing Refunds:

First check your bank account. If needed, contact your bank or card issuer. For additional questions, contact us at info@ardernstreet.com

Gifts:

If the item was marked as a gift, a gift card will be issued for the value of the returned product.

Contact information:

Preferred contact method: You can reach us best via email. We aim to respond within 24 hours.

Email: info@ardernstreet.com